Response By Email (Customer Service Agent) (19-Jan-2023 08:52 PST)
Hello,
Thank you for contacting us regarding your account. We have escalated your account for review and it was determined that it will remain closed. This decision is final.
Regards,
Customer Service Agent
Customer By Service Email (chao) (18-Jan-2023 18:47 PST)
Hello, I can't log into my account shortly after I received this email. Is this because the credit card verification failed? If yes, can you please re-verify my credit card? I forgot to close the transaction limit set before. Sincere thanks
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Re: [Incident: 230115-000528] [External] : Help me upgrade to a paid account
Response By Email (Customer Service Agent) (18-Jan-2023 07:57 PST)
Hello,
We have forwarded this issue to the appropriate team.
One of our colleagues will be in contact with you shortly.