We're reaching out regarding a detected hardware anomaly on the physical host node hosting your VPS racknerd-69695b that occurred last evening. Despite our diligent efforts in troubleshooting the matter, the persistent problem mandated an offline/extended evaluation.
Our analysis so far points to a malfunctioning backplane which created communication issues with the server's controller, resulting in metadata inconsistency within the Hardware RAID controller, rendering the server unable to boot. Regrettably, this complex issue necessitates a more comprehensive offline investigation. In such case, we will be involving specialized technicians and our priority is to tread carefully with the goal of data integrity.
In anticipation of avoiding a prolonged service disruption, we've swiftly set up a new replacement VPS for you. This allows you to resume your workflow and reinstate your operational environment with as minimal impact as possible. Considering the intricacy of the original issue, it may take some time for us to work on the original issue offline.
To ensure business continuity and to get you back online without delay, we recommend you consider this new VPS as your primary service replacement moving forward. We understand the inconvenience this may have caused and deeply apologize for the disruption. Our commitment is to provide you with a reliable and effective service. Once we've made significant progress in reviving the original node, we will reach out to you separately. At that time, we will guide you through the process of retrieving your data - possibly by temporarily reactivating the old VPS, allowing you to synchronize data with your new VPS, among other methods. Please note, the recently provisioned VPS specified below is set to be your new service replacement going forward, to ensure the continuity of your operations.
As a gesture of our acknowledgement for this inconvenience, we've credited your account with a free month of service for the affected VPS. There is no need for you to raise a support ticket to claim this compensation; the extension has already been applied to your service due date.
In this email you will find the NEW VPS login details. This email will contain your KVM VPS root info, as well as SolusVM credentials (NerdVM control panel).
Please allow up to 10 minutes for your server to be installed before attempting to use it. |
发表于 2023-12-29 17:54:57
楼主