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- Dear Customer,
- Following the fire that occurred on 10 March in our Strasbourg (SBG) datacentre, we regret to inform you that the Bare Metal service(s) hosted in the SBG1 and SBG2 building (see list below) were affected during this event, and cannot be put back in service.
- SERVICE DC
- nsXXXXXXX.ip-XXX-XXX-XXXeu sbg1
- We recommend ordering alternative services in one of our other datacentres, where we are increasing our capacity.
- Failover IPs and IP blocks can only be transferred to French datacentres. If you wish to keep them, we recommend choosing the Roubaix (RBX) or Gravelines (GRA) datacentres.
- A delivery time for this new service will be made available.
- To apologise for the inconvenience caused, we will provide the service(s) free of charge, for an equivalent of 6 times the amount of your February 2021 invoice for these service(s). We will get back to you in a few days to inform you about the conditions for receiving this service free of charge.
- If you have enabled the "Backup Storage" feature and made backups of data in this storage space, you can retrieve them, since these backups are located in a remote datacentre. Otherwise, please enable Backup Storage when you place your new order, unless you already have another backup solution.
- In the meantime, please follow the progress of the situation via our FAQ, which is updated in real time.
- We are making every effort to mobilise our teams and provide maximum support.
- The OVHcloud teams
我的一台独服在SBG1被烧了，补偿是2月份该服务账单的6倍，就是免费用6个月 ，这补偿很诱人 |
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发表于 2021-3-13 06:11:31
楼主