Hi,
We have another schedule maintenance for Saturday 11/05/2011 @ 12:00PM – 12:00AM PST. We have extended the maintenance window to 12 hours to allow our engineers to properly do the upgrade. We do NOT anticipate 12 hours of downtime, however this extended window will allow us to monitor the situation for duration of the time allowing us to revert or modify any changes during its maintenance period. Downtime can be from 5-10 minutes while our core router reboots into its newly replaced module.
Please note that last week upgrade did not go as plan where equipment from our vendors was faulty. Thus causing an extended period of instability through out the network. Many users experienced instability during DDOS attacks, improper use of QOS, and finally bad route decisions made in our BGP routes. These issues have been corrected and we do not anticipate any issues in regards to instability. If you have any questions and/or comments please contact us through our support desk.
Thank you for your continued support
Profuse Solutions